Shipping policy

Last updated: 2026-11-12

Where we deliver

We deliver to street addresses in South Africa only.

Cost

Delivery is free. The price you see is the full price you pay, with no extra fees at checkout or on delivery.

How long it takes

Estimated delivery: 11–18 days (about 2–3 weeks) from the day you pay.

We don't keep stock. When you order, we buy the item from our supplier, who ships it to you from our supplier's warehouse (a third-party AliExpress seller). That's why delivery isn't next-day, and why the parcel comes in the supplier's packaging, not branded CurlCoco packaging.

By law we must deliver within 30 days of your order (ECT Act, section 46). If we can't, we'll tell you straight away, and you can cancel for a full refund within 30 days.

Tracking

We email your tracking number as soon as the supplier dispatches and gives it to us.

Delays

If your parcel is late, we'll contact you before you have to chase us. If it hasn't arrived 30 days after your order, you get a full refund or a free replacement, your choice.