Returns & refunds

Last updated: 2026-11-12

Changed your mind? 7-day cooling-off

Under section 44 of the Electronic Communications and Transactions Act you may cancel your order for any reason, without penalty, within 7 days after you receive it. Email us at info@deepevolution.za.net with your order reference. The only cost to you is posting the item back. We refund the full price within 30 days of your cancellation, usually much sooner.

Faulty or not as described

Under the Consumer Protection Act (sections 55 and 56), if the product is defective, unsafe or not as described within 6 months of delivery, you may return it at our cost and risk. You then choose a repair, a replacement or a refund. Send us a photo and your order reference so we can arrange it quickly.

Wrong or missing item

Tell us within 14 days of delivery and we'll send the correct item at no cost or refund you in full.

How refunds are paid

Refunds go back to the card or account you paid with, through Paystack. Your bank may take a few working days to show it.

Not covered

Normal wear and tear, and damage caused by misuse, aren't covered by the 6-month warranty. Your cooling-off right still applies.